Ticket Office cuts and closures

We’ve already reported LU’s plans to close Whitechapel Ticket Office. Now we hear concerning rumours that LU also plans to close Vauxhall Ticket Office.

Plans are not yet confirmed. But it gives us an insight into LU’s potential approach: close ticket offices one by one, hoping unions and...

LU has been encouraging new, enthusiastic CSAs to do an online course in their own time. To improve their promotion chances? To benefit customer service?

Sadly not. The online course gives CSAs a certificate to say they are qualified to adjust passengers' Oystercard journeys on the Passenger...

LU wants to close the Westfield Ticket Office at Stratford. Are shoppers suddenly too busy to buy tickets?

We recently reported on LU’s plans to refurbish Whitechapel without a ticket office. Join the dots together: each closure is an attack on the ticket office grade. As part of a strategy to...

Tubeworker hears that LU plans to close Whitechapel's Ticket Office as part of the Crossrail project.

Whatever happened to Boris Johnson's promise that there would always be a ticket office on every London Underground station?

Since the OSP Ticket Office closures, some stations' Ticket Offices...

It's come to Tubeworker's attention that some LU ticket offices contain stashes of money bags they can't even use.

Coins are delivered in huge quantities. Ticket offices don't need that much change, but the bags still keep coming.

Ticket sellers are told not to bank this money because LU pays to...

TfL presses ahead with ‘Wave and Pay’. Technology has already been developed so Oyster readers can deduct money from customers’ bank cards. The technology will be activated on buses soon; the rest of London public transport is due to follow.

The London Assembly has criticised the project...

Stations supervisors are refusing to go into ticket offices to sort problems with ticket machines outside of ticket office opening hours.

LU always hoped they could remove trained ticket sellers, with SS’s plugging the gaps.

They are pushing this at the moment by trying to make all SS’s at Cannon...

It has been reported in the press that Transport Secretary Norman Baker has announced that paper train tickets will be phased out in favour of a smartcard system similar to Oyster Cards in London that will "always select the lowest fare".

He stated that "we've got train companies knocking on our...

Ticket sellers have been sent letters ordering them to move to other station groups.

Many have not been given the one-to-one interview about where they would like to move, which they were entitled to.

They have just received letters telling them where they will be working.

Most ticket sellers are...

Some TfL Travel Information Centres have recently acquired machines so they can refund customers' £5 Oyster deposits, a procedure currently only done at a LU Ticket Office.

This is a step on a slippery slope. Last year's 'leaked document', which RMT obtained from LU, described LU's future intention...