Ticket Office cuts and closures

London Underground's plan to close 40 ticket offices and partially close more, announced in April 2007

POM Upgrade Causes Confusion

Customers are struggling with the new, upgraded POMs.

The instructions are harder to follow, there is too much on each screen, and too many requirements to confirm your choice after you've already made it. Even the font is harder to read than previously!

This is causing quite enough difficulty...

No More Ticket Office at TCR?

Tottenham Court Road ticket office will close its windows for the final time at the end of this week. The ticket office is closing as part of the Crossrail upgrade program, but will it ever re-open?

The drawings for the new station do contain a ticket office, but there is a question mark over what...

We Want A Ticket Office Not A Tesco

Rumours abound that LUL and Tesco are in talks to close Shepherd's Bush ticket office as early as February and turn into (yet another) Tesco.

The slight problem with this plan is that you don't need a ready meal to travel, you need a ticket.

This is a nightmarish vision of our future workplace...

Step up the political pressure!

In recent weeks, RMT has made the demand for a public consultation on ticket office closures and job cuts. The London Assembly has voted for a public consultation too.

Now it is time for unions and the London Assembly to mobilise a groundswell of passenger opposition to LU and Tory attacks on...

An exchange with a reader...

Tubeworker recently received the following letter. We've written a reply below. What do you think?

Dear Tubeworker,

I am a CSA at a large LU station. I have just read your recent bulletin about taking further industrial action against the changes.

Well, myself and a number of my colleagues say NO...

Pop-up Sales Opportunity

Did you see on the intranet that 'pop up' cafes and cupcake stands are going to be launched at stations like st James Park and Pic Circus?

LU is relaxing its contracts with tenants to make better use of space and assist small businesses. Tubeworker has come up with a cracking entrepreneurial...

Four At A Time?

LU plans to close ticket offices on every station, but only install an additional 150 ticket machines.

In the talks about ticketing, reps asked LU how it plans to plug the shortfall in ticket selling facilities to meet demand.

LU's answer: you can serve four passengers at once on the POMs!

No...

Replaced by a Panel?!

So you thought that LUL's strategy is to replace staffed ticket offices with passenger-operated ticket machines? So did we.

So why have they sent people to certain stations to remove the few-fare machine and replace it with ... a panel. Yes, that's a plain panel, containing precisely nothing at all...

Management's new tactic for closing ticket offices?

Spare a thought for SAMFs at Marylebone, where the ticket office is intermittently stunk out by a dreadful odour emanating from some part of the station's drainage system. The smell is so bad, it makes it impossible to work in there.

Attempts have been made to fix the problem, but to no avail...

LU makes life harder for customers

London Underground is making it harder for customers to get refunds for delays. It goes hand in hand with the plan to abolish ticket offices.

Last August, LU removed Customer Charter forms, which refunded for a delay over 15 minutes. Disgruntled customers had to print forms from the internet.

From...

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