Performance management

Targets, ticklists, holistic reports, competence management ... How our bosses 'assess' us, get our workmates to spy on us, weed out the faces that don't fit, etc ...

TSSA to ballot CSM members

TSSA is balloting its Customer Service Manager members across LU for industrial action against the ongoing restructure of the grade, with the ballot closing on 7 March.

The ballot is in part the result of pressure to do something, anything, about the restructure of the grade in which TSSA's LU...

CSM restructure is a blow - but we shouldn't defend the former setup

LUL's restructure for Customer Service Managers on stations "went live" on 8 January, prompting some angry responses from workers who felt they hadn't been kept adequately informed of the developments and their implications.

Under the new structure, CSMs can choose between applying for an entirely...

Meet the new boss... same as the old boss?

(Editor's Note: Yes, we know we've used that title before, but it is pretty much the perfect fit for response to LUL's continual shuffling of the managerial deckchairs...)

New "Stations Operations Managers", who've been "appointed on a secondment basis" to "support their respective Senior Stations...

Put drivers in the picture

Recently it seems service control on the Picc has lost its way on incident management. No updates, missing calls, not putting trains away, acting as if they won't make decisions — all while drivers get made late and then have to demand a reluctant desk to actually do something.

Perhaps incidents...

SATS stood still?

Floor markers indicating a tiny “staff only” square, of 1m by 1m, have started to appear on platforms.

This is clearly in preparation for the return of SATS, platform duties for station staff. Presumably this is LU’s way of helping us maintain distancing from passengers.

Expecting staff to spend...

Ditch the tabards!

As London faces temperatures of up to 40°, some of our fears about the extreme discomfort caused by having to wear a thick red tabard are being realised.

This entirely unnecessary and uncomfortable addition to the station staff uniform serves no purpose. As we said at the time of its imposition...

Scorecard stress

London Underground has come up with another scorecard measure to punish station staff for the lack of staff.

The old measure, 'gateline availability', has been replaced with 'gateline integrity'. LU used to calculate an average of the time that all gates were in full service. It now calculates a...

Tea break?

A post by the senior stations boss on the Bakerloo Line on Yammer, LU's "social network" (/management megaphone) suggests that free communal tea and coffee supplies, which were a standard in the dim and distant past, may be returning to stations.

Good news. A little token of appreciation goes...

Making it different to “Make A Difference”

Tube bosses have decided to make a different award to the “Make a Difference” award, called the “You Matter” award, which will still be awarded for the subject matter of making a difference, but presumably a different deference to that awarded for making a difference currently.

The only award worth...

Solidarity not snitching!

With the creation of the CSM grade, operational station staff are now disciplining each other. Increasingly, station staff are divided between grades.

The breakdown of solidarity has led to a culture whereby many staff seem to take it upon themselves to police each other and grass their colleagues...

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