Fares and Ticketing

Oyster, ESAF, fares and other ticketing issues

Double Attack

On the subject of ESAF, management have a plan to get CTS technicians to use it. This is an attack both on CTS techs, as it increases their workload, and on LUL MF staff. If they can get someone else to do part of your job, then they'll be after gettig rid of your job!

Once again, stand by for a...

Surplus and Loss

As the company rolls out ESAF, MFs have good reason to be concerned about the new Surplus and Loss Monitoring System.

You'll no longer declare a balance at the end of your duty, so you'll have less opportunity to find and put right any discrepancies. Instead, the system will on on your case, seding...

Big Brother?

The BBC reports that the police are using Oystercards as a way of tracking people's journeys. In January, police requested journey information 61 times, compared with just seven times in the whole of 2004. 229 of the 243 requests made by police to access records were granted.

It sounds reasonable...

What If ...?

Hypothetically, say there was a GSM who insisted that it was safe to leave UTS gates in service when there are no staff present to monitor them. Even with the ticket office closed, and even if the Station Supervisor was otherwise engaged and did not believe it to be safe ...

You might consider it...

Family Fare Rise

Mayor Ken has dealt another blow to both passengers and staff by scrapping the Family Travelcard, leaving people with kids paying up to twice as much to get about London. Of course if, facing this 100% fare hike, they decide to get around in the family car, then Ken is going to sting them with the...

Penalty Fare's Not Fair

So Ken Livingstone thinks that the Penalty Fare should go up to £40 or even £50.

He reckons that this will be a 'real' disincentive to fare evasion. Obviously, it won't be much of a disincentive to the likes of him and his various commissioners, advisers and other hangers-on. On their £100k+...

Oyster helpline – how can I annoy you?

What’s the slogan for Oyster? Faster, smarter, cheaper, Oyster.

So what’s the slogan for the Oyster helpline? Slower, busier, useless, infuriating, Oyster?

Tut tut tut

The Advertising Standards Authority has slapped TfL's wrists and ordered the removal of one of the latest Oyster posters. You know that rather witty 'blue is the new pink' one? Well, it gave people the impression that Oyster is as useful as a One-Day Travelcard, which - if you travel on parts on the...

The Oyster effect

London Underground believe that the Oyster card is the answer to all their staffing problems. Who needs ticket sellers when you can just top up your ticket at one of the many pass agents as you would your phone?
The company envisage a cash-less System within the next few years. No booking offices...

Top Tips?

The TeamTalk special issue on gateline management gives us 'twenty top tips'.

Tubeworker is rather puzzled by number 16 - "If a station needs to be temporarily unstaffed, gates should be secured as per local instruction".

Huh? If a station is unstaffed, however temporarily, how can the gates be...

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