Fares and Ticketing

Oyster, ESAF, fares and other ticketing issues

Fares fair?

Transport for London have belatedly announced the 5.6% average New Year fares increases. The delay has meant that some small LU few-fare machines will be closed for the first weeks of the new year until they can be manually reset with the new fares.

The delay was due to a "down-bidding fares war"...

Enhanced AFM Functionality: Just Say No

It's due to start next week, it puts us in danger, it makes us do higher-paid grades' work on the cheap, and its a threat to our jobs and our ever-decreasing promotion chances. What is it? Enhanced AFM Functionality.

LU management are trying to export functions out of a ticket office into the...

Ticket Sellers on the Cheap

Management have snuck through a further attack on ticket office jobs and our working conditions.

They have modified the Advanced Fare Machines (AFMs) in the ticket hall, so that staff with a ticket seller's licence can resolve Oyster journeys.

They disguise this as improving customer service. But...

Tickets please!

LU management trundles on with it various ways of tempting business away from ticket office windows. To spot the latest, look at TRU no.45 p.15.
NR Ticket Range Improved on POMs
From November 12, you can now buy anything from discounted railcard to advanced and super saver tickets from POMs.

But...

Fares to Rise Again!

The day the government announced its vast spending cuts, Boris Johnson snuck in an extra attack.

Tube fares will rise on average 6.8% in January 2011, 2% above July's Retail Price Index.

This comes at a time when Boris is eliminating the concept of customer service from London Underground.

It...

Top Up at the Shop

London Underground continues to claim that its savage cuts in ticket office opening hours are 'driven by changes in customer behaviour'. Yet it also continues to drive those changes in customer behaviour itself, in an attempt to justify savage cuts in ticket office opening hours!

The company's...

Notting Hill

London Underground tell us ticket sellers are dinosaurs; Oyster is the future.

But one message conspicuously absent from LU's current media message is that Oyster, if anything, has increased demand on ticket offices.

On the days of the Notting Hill Carnival ticket halls were rammed with people...

TfL Makes Passengers Pay

As London Underground’s service is being dismantled, the travelling public are about to be asked to pay for the privilege.

TfL has indicated fares will rise by seven per cent in January 2011, two per cent above inflation.

The GLA have asked TfL to justify the price hike when the recession has...

Staff are on the customers' side!

We at Tubeworker are always saying that our unions should do more to get the public on our side. Here is yet another example to show that we as workers want to deliver the best service for customers, while our employer actively prevents it.

If you have been charged 'the maximum cash fare' for...

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