Ticket Office cuts and closures

London Underground's plan to close 40 ticket offices and partially close more, announced in April 2007

Tell Your Customers to Go Away - or be Disciplined!

Whatever management's offensive shenanigans with mystery shopping (or SIS) surveys, at least they accept that they can't use the results to discipline you. But perhaps that's only because they have another method of doing so, at least when it comes to MF staff - the Ticket Selling Index (TSI)!

As T...

Cannon Street ticket office: Should it stay or should it go?

Reports reach us of extraordinary goings-on at Cannon Street station.

It is having a partial refit because the building above it is being demolished and replaced. Originally, the station refit was going to do away with the ticket office, as Cannon Street was one of the 40 stations on management's...

£5 Minimum Trial Extended: More Threats to Ticket Office Jobs

At five stations: Euston, Kings Cross, Brixton, Victoria and Paddington, LU have extended the minimum £5 Oyster top up trial, despite the unions's opposition to this entire scheme.

Local staff or reps were not given any prior warning.....perhaps to avert a renewal of the campaign that both unions...

When is a Ticket Office Not a Ticket Office?

Ticket Office staff at Goodge St Station came into work one morning last week to find that their 'Tickets and Assistance' window had been turned into an 'Information' booth. Not because the ticket sellers have suddenly stopped selling tickets......but because management, continuously striving to...

Closing Windows

It seems that something is being lost in the Southfields station refurb - two ticket office windows, to be precise.

Southfields ticket office, one of the busier ones in that neck of the woods, has three windows. Or it did have. When the refurb's done, it will reopen with just one.

It's yet another...

Waterloo SAMF Jobs To Go?

Draft (or should we say 'daft'?) new rosters have appeared at Waterloo showing a loss of 4 SAMF posts.

Apparently, this is something to do with loss of business following the transfer of Eurostar from Waterloo to St Pancras. However, it should cause alarm to all ticket-selling staff, as management...

£5 Minimum Trial Falls Flat

LUL's appalling £5 minimum Oyster top-up trial is up and running - or up and stumbling, more like. Most staff are committed to the 'world class customer service' management continually tell us about, so are happily selling customers whatever top-up they ask for.

That's because we understand that...

£5 Trial Goes Ahead

Readers may remember LUL's daft idea of introducing a minimum £5 Oyster top-up at the ticket office window. When management floated the idea last month, Tubeworker pointed out how ridiculous and dangerous it is, and the unions objected too.

Despite this, it appears that management are going ahead...

Top-Up Trouble

The Department of Daft Ideas is certainly having a busy festive season. On top of the silly one we reported a few days ago - getting CSAs to collect excess fares on the gateline on an Oyster card - they now want to impose a £5 minimum on customers topping up their Oysters at the window.

So, imagine...

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