Staffing Levels

Gains made in short-staffing fight Tubeworker Wed, 09/01/2019 - 22:38

Under pressure from an RMT dispute and the threat of strikes, management on Bakerloo South stations have committed to a more proactive approach in ensuring duties are covered, and have given firm guarantees that vacancies on the group will be filled.

The vacancies, and management's previous policy of only attempting to arrange cover if so-called "critical" duties were uncovered, meant that stations were chronically short staffed and workers were bearing the brunt.

A resounding vote for strikes and the announcement of two strikes soon brought management to its senses.

Wins for station staff at Baker Street and Bakerloo Line South Tubeworker Thu, 20/12/2018 - 18:00

Station staff at Baker Street and the Bakerloo Line South Cover Group are finishing 2018 on a high after the threat of strikes forced concessions from management.

At Baker Street, an unjustly sacked probationer was reinstated, and trumped up disciplinary charges against two staff, including the local RMT rep, were dropped after workers returned a big majority for industrial action.

Transformation Teething Trouble?

Submitted by Tubeworker on Tue, 18/12/2018 - 09:43

Since stations admin was reorganised under 'Transformation', various things have been going pear-shaped.
Staff have not been getting answers about leave, pay and other issues. And much though Tubeworker is not a fan of overtime, we do think that if you do it, it is only right that you get paid for it!
This is not the fault of the admin staff. They did not asked to be 'Transformed'. It is the fault of a change driven by penny-pinching and cutting staff.

Bakerloo station staff to strike

Submitted by Tubeworker on Thu, 13/12/2018 - 18:01

Station staff on the Bakerloo Line South Cover Group (Oxford Circus, Piccadilly Circus, Charing Cross, Lambeth North, and Elephant and Castle) will strike on 26 December and 14 January, fighting back against short staffing.

The issues in the dispute are clear. Anyone who works at an even moderately busy station knows that staffing levels are already too low, and LU’s current culture of cost cutting means that when people are off sick or there are unfilled vacancies, those duties often go uncovered as the company doesn’t want to cough up for the overtime.

How diverting...

Submitted by Tubeworker on Fri, 16/11/2018 - 15:34

Westminster was looking like it wouldn't have the minimum numbers to open, so some bright spark had the novel idea of ringing LUCC and getting them to divert a staff taxi carrying someone bound for Canada Water to make up the numbers.

It's not clear whether the person was even familiarised at Westminster and whether the station was, therefore, actually still under numbers when it opened.

BTP and bodycams? How can we make our stations safer?

Submitted by Tubeworker on Fri, 19/10/2018 - 11:08

Relations between the British Transport Police and LU station staff have been somewhat strained of late. There’s a widespread feeling on the job that the BTP don’t take staff assaults seriously. This feeling was exacerbated by the news, reported in Tubeworker last month, that BTP officers conducted a covert operation at Piccadilly Circus, where they effectively spied on staff and undertook acts of antisocial behaviour in order to “gauge staff reaction”.

Staff the stations, cover the duties!

Submitted by Tubeworker on Sun, 23/09/2018 - 12:44

LU's practise of not covering "non-critical" duties continues, meaning many stations are often short staffed. On some outlying areas, such as the north end of the Bakerloo Line, many stations are left entirely unstaffed.

The situation makes a mockery of LU's own documents and protocols. The company produces a "Business Needs Schematic" (BNS) for every station, stipulating the level at which the company itself says the station must be staffed. Apparently the BNS can now be disregarded.

BTP spies on station staff

Submitted by Tubeworker on Fri, 21/09/2018 - 16:40

There’s been outcry across the job since it emerged yesterday that plain-clothes British Transport Police officers had been conducting a covert spying operation on station staff at Piccadilly Circus.

The operation consisted of the officers posing as fare dodgers and committing acts of antisocial behaviour in order, apparently to “gauge staff reaction”.

Although the local Area Manager claims not to have known about the operation in advance, he was briefed by the BTP afterwards. He did not notify staff however, and only admitted his involvement when challenged by union reps.

Ambassador, you are spoiling us...

Submitted by Tubeworker on Wed, 19/09/2018 - 21:25

A post on Yammer has announced the rates-of-pay for “Ambassadors” working on stations.

We’ve all seen this merry bunch, sporting their pink hi-vis, taking a day off from their office-based, usually managerial, jobs to put in a shift on a station.

Undoubtedly most of them are motivated by a sense of public spiritedness, but it’s not hard to see why station staff often resent their presence.

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