Performance management

Ditch the tabards!

As London faces temperatures of up to 40°, some of our fears about the extreme discomfort caused by having to wear a thick red tabard are being realised.

This entirely unnecessary and uncomfortable addition to the station staff uniform serves no purpose. As we said at the time of its imposition,...

Scorecard stress

London Underground has come up with another scorecard measure to punish station staff for the lack of staff.

The old measure, 'gateline availability', has been replaced with 'gateline integrity'. LU used to calculate an average of the time that all gates were in full service. It now calculates a...

Tea break?

A post by the senior stations boss on the Bakerloo Line on Yammer, LU's "social network" (/management megaphone) suggests that free communal tea and coffee supplies, which were a standard in the dim and distant past, may be returning to stations.

Good news. A little token of appreciation goes along...

Making it different to “Make A Difference”

Tube bosses have decided to make a different award to the “Make a Difference” award, called the “You Matter” award, which will still be awarded for the subject matter of making a difference, but presumably a different deference to that awarded for making a difference currently.

The only award worth...

Solidarity not snitching!

With the creation of the CSM grade, operational station staff are now disciplining each other. Increasingly, station staff are divided between grades.

The breakdown of solidarity has led to a culture whereby many staff seem to take it upon themselves to police each other and grass their colleagues...

Change to drivers' agreement penalises junior drivers

A change has been made to the Train Operators Professional Agreement (Topra). It used to be that any driver who had safety related incidents on a manual line, and who had been on the job two years, had an option of moving to an automatic line. Management and Aslef decided they wanted to increase...

Leaf It Out

Piccadilly Line trains management seem to have decided to haul drivers in for questioning, hoping that some intensive interrogation will magically improve the train service.

Managers appear to be nervous about the leaf fall season, and look like they are either setting up drivers to take the, erm,...

SATS life?

The Area Manager at one busy Zone 1 station has opted for the stick over the carrot in response to some disappointing scorecard figures for staff presence on platforms. The AM has instructed CSMs and CSSs to make daily inspections of all SATS duties, effectively creating another level of performance...

Admin Up In Arms

Stations, revenue, and SRT administrators have been presented with an "operational administration customer service charter", setting out what our "customers" - that is, station staff and managers - can expect from their admin teams.

Many admin feel this is deeply insulting and seems like telling us...

Reinstatement now!

A Piccadilly Line driver has been sacked because he answered his phone in a stationary train in the depot. He secured his train and left the cab before doing so.

His workmates are preparing to ballot, and his union (RMT) has been building the campaign, with local activists putting out regular...

This website uses cookies, you can find out more and set your preferences here.
By continuing to use this website, you agree to our Privacy Policy and Terms & Conditions.