Worker self-management in the DSA?
Increasingly in the Civil service, and probably in the public sector generally, there is a move to fragment jobs and functions i.e. to introduce further division of labour. Therefore it is good to report an interesting experiment in the Driving Standards Agency (DSA), which is part of the Department for Transport, that flows contrary to this tide of work fragmentation. Call Centres are traditionally organized where functions are split between the workers so that one set of call operators handle “x” type of calls. There is strict supervision of work with operators given work targets and set...