Workers on the cable car service across the Thames have won pay rises of between 14.35% and 22.35% - by getting unionised.
In this relatively new workforce, a few staff had joined RMT. But the campaign stepped up a gear in October last year with the election of a new RMT rep. The union negotiated a recognition agreement and started talking to the company about pay. As time went on and the benefits of unionisation became clearer, more joined, and so the pressure on management increased.