Communication Breakdown

Submitted by Tubeworker on Mon, 10/09/2007 - 17:48

With a person on the track near Paddington, a driver was told by the Line Controller to remain at Royal Oak. The driver then got another call on the Connect system - which shows an 8-digit code rather than a caller ID - telling him to reform and giving authority to proceed, which he did.

Fortunately, the Supervisor at Paddington was aware of the situation and held the train there, thus averting a potential tragedy.

Which all goes to show two things - that Connect remains a total disaster area; and the importance of the availability of station staff to the safe running of the railway.

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