Fares and Ticketing

Oyster, ESAF, fares and other ticketing issues

Fares Freeze?!

BoJo and TfL's spin machine announces that fares will be 'frozen', but goes on to define this as 'on average going up by the rates of inflation'.

So, not a fares freeze then. Many working-class people have not seen their wages go up in line with inflation, so the fares rise will be an increase in...

Card Clash

Does LU management seriously think that by pumping out repeated PAs about 'card clash', the introduction of contactless payment next week will go smoothly?

What about the (many) people who can't hear well, wear headphones, or just tune out and don't listen to announcements? We would have added 'don...

Cracking the Code

Who else has noticed the new captions that accompany the POD codes on electric gates?

Instead of just showing the code number, there’s now a little description as well... “36 – Please top up”, “21 – Card already used”, etc. The information was never intended to be a company secret (it's all...

Replaced by a Panel?!

So you thought that LUL's strategy is to replace staffed ticket offices with passenger-operated ticket machines? So did we.

So why have they sent people to certain stations to remove the few-fare machine and replace it with ... a panel. Yes, that's a plain panel, containing precisely nothing at all...

Wot No Note Counter?

Spare a thought for the poor SAMFs at Shepherd's Bush Central, who have been without a note counter for five months, and are having to manually count around three grand at a time.

LUL's ridiculously bureaucratic 'procurement' system is letting them down, and the company won't get an engineer in...

LU makes life harder for customers

London Underground is making it harder for customers to get refunds for delays. It goes hand in hand with the plan to abolish ticket offices.

Last August, LU removed Customer Charter forms, which refunded for a delay over 15 minutes. Disgruntled customers had to print forms from the internet.

From...

Fragmentation Foments Fares Fiasco

Because of interventions by the Treasury, TfL have had to put back their annual fares rise to the nineteenth of January this year. Meanwhile, the National Rail franchisees were able to raise their prices on the second of January. This has led to a "magical" two-and-a-half week period when it has...

Fare Rises Hit Low-Paid Cleaners

I was told by one cleaner that if the price of travel keeps going up at the rate it is at the moment that they will not be able to travel and work.

Unlike LUL staff, the cleaners have to pay to travel between stations out of their pockets. They get stopped by RCIs and asked for their ticket, and...

Fares Soar: Fight For Publicly-Funded Transport!

Tube fares are due to rise above inflation again in January 2013, by 4.2% on average.

A single Oyster journey will go up from £2.30 to £2.40. Boris boasts he's kept the rise to just 1% above inflation by securing an extra £96 million from the government.

Strange, for a Tory to be in favour of...

Unfair Penalty

TfL and LUL are increasing penalty fares on 19th February from £50 to £80.

It's just another way of stinging passengers for money they don't have.

Since the cuts of February last year, the majority of stations do not have a ticket office outside peak hours. If the ticket machines aren't working...

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