Sophie Kyei-Donkoh, a CSA at Piccadilly Circus, was abused by an aggressive passenger, who makes serial vexatious complaints against staff. How did the company support her? With a 52-week disciplinary warning!
RMT members at Sophie’s station are rightly up in arms about this travesty. Prior to the decision, the union wrote to LU to tell them that there’d be a dispute should Sophie be disciplined.
The warning must be rescinded!