Further adventures with Code 36

Submitted by Tubeworker on Sun, 02/12/2018 - 16:12

Management appear to have accepted that stopping passengers leaving the station with a code 36 until staff intervene is not working. Gates at 15 stations have been modified to have a lower exit threshold, meaning someone with “insufficient PAYG” can exit. If this trial is successful it will be made standard.

Staff have now been told to assist customers on their way in to resolve previous journeys. But hang on... Tubeworker knows that previously passengers have been told to ring the Oyster helpline, sometimes in all cases, other times if the journey was more than 24 hours ago. So can staff now resolve older journeys? Are they going to let us do more than one? Will we be hauled in for doing “too many” resolutions?

Alternatively they could always put a system in place of a staffed office with teams dedicated to assisting customers with their tickets…

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