Two trial closures of Lancaster Gate Station ticket office resulted in chaos for customers and abuse for staff.
On the first day, the station was short staffed. No additional management were sent to assist. Staff were verbally abused.
On the second trial day, the ticket machines broke down; staff ended up allowing people to pay at their destination.
Other trial days, for example at Wood Green, have been swamped with management, as LU tried to sell ticket office closures as a 'success'. But at Wood Green, exasperated management had to tell customers to top up at nearby shops. Is that really the kind of customer service LU aspires to?
Ticket office closures make LU look like a joke in the eyes of customers. They let down the people of London. In General Election season, we hope that Londoners will join with staff in demanding politicians to put an end to this farce.