Training

Training and (re-)licensing

More tales from the trenches

Ticket machine training for station staff is going terribly. With less than three weeks to 3 April, over 55% of people who require TMS training still haven’t being trained. One thing that will make training much harder is that SAMFs who are currently training others, also week by week more and more...

Falling at the First Hurdle

As management push CSAs through the sausage machine of TSID (ticket-selling) training, they are coming up against a major obstacle - up to 80% of trainees are failing.

Perhaps this is because the course is condensed into two days. But perhaps it is also because most CSAs never wanted to be ticket...

Chaos on 'Vanguard' Groups

One week in, and the 'vanguard groups' are in chaos, revealing what we knew all along - that management's policy isn't even Fit for the Present, let alone the Future.

Stations left unstaffed with ticket machines not working, staff sent from other stations to attend incidents at them, queues out of...

In At The Deep End?

LU is forcing current SAMFs and SCRAs through supervisor training.

But many say the training is too short to prepare them for the unwanted hike in responsibility. LU has even been throwing newly-qualified supervisors in at the deep end by using them to cover for staff shortage on their existing...

Training in the Brave New World...

Word reaches Tubeworker HQ that the all-bells-and-whistles "Customer Service Training" that all station staff will be put through (subjected to?) during the course of 2015 is costing LU £4.2 million.

Yes, you read that right folks, our employer is paying a private, external company millions of...

Pay-As-You-Go Supervisors?

LU is training apprentices to supervisor level, but giving them a CSA job at the end of it.

This short-changes apprentices, who give up other educational opportunities to do the two-year scheme. But, worse, LU is using qualified apprentices as "pay-as-you-go" supervisors. They're CSAs for most of...

Wot No Training?

Tip to LU management: If you expect us to operate a new system, you have to train and familiarise us in how to use it.

You might think that's a bit, well, obvious. But not so for the new online system for Station Supervisors booking on contractors. It runs alongside the existing PICER system, but...

Feeling Refreshed?

To keep your first aid licence you only need to be trained every three years. Additional yearly refresher training was a nice-to-have, and management have always resented releasing us for it.

But when asking recently whether we could book a place, we discovered LU are no longer offering the first...

Only Eight Days!

The newly recruited CSAs will receive only eight days' training.

In recent years it has diminished from a month, to two weeks and is now barely more than a week!

The procedures and safety-critical information are just as important as ever. If there is an incident with fire, traction current...

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