As management push CSAs through the sausage machine of TSID (ticket-selling) training, they are coming up against a major obstacle - up to 80% of trainees are failing.
Perhaps this is because the course is condensed into two days. But perhaps it is also because most CSAs never wanted to be ticket sellers in the first place!
Added to this, we are dealing with most complicated fares system of any city in Europe.
We don't want to be rushed through these courses and given a licence just so LUL can pretend that its new world is working. It's not.