SATS life?

Submitted by Tubeworker on Wed, 07/05/2017 - 20:52

The Area Manager at one busy Zone 1 station has opted for the stick over the carrot in response to some disappointing scorecard figures for staff presence on platforms. The AM has instructed CSMs and CSSs to make daily inspections of all SATS duties, effectively creating another level of performance management on top of the existing CMS.

IM Emergency?

Submitted by Tubeworker on Wed, 06/28/2017 - 01:08

LU staff are being told to contact IM (IT) services only in an "emergency". IM services are apparently too short staffed to deal with routine queries.

Hardly surprising! LU decided that iPads and apps were the answer to everything. Tubeworker wonders how many extra IT staff were hired to support all the new technology? Clearly not enough if we're having to beg for IT support.

Cash Out

Submitted by Tubeworker on Tue, 06/13/2017 - 05:10

London Underground has not provided enough training to station staff on how to handle cash from the ticket machines since ticket offices closed.

Money piles up in the machines because too few staff are trained on how to take it out. LU brought in new snazzy Cash Handling Devices (CHD), and barely trained us on them, saying they were "easy to use".

In the Sexism Club?

Submitted by Tubeworker on Thu, 04/13/2017 - 11:25

LUL managers appear to think they are in the TV series 'Life on Mars' as they have woken up in the 1970s (or even earlier) and banned pregnant women from driving trains. They have thrown a particular woman - Kyria Pohl - off her Train Operator training course, and stated that yes, this is because they will no longer allow pregnant women to be in training or to drive a train.

Wot No Training?

Submitted by Tubeworker on Fri, 08/19/2016 - 19:02

Training for station staff still seems to be in a total state post-”Fit for the Future”.

There are huge training backlogs on many groups, meaning few staff have the “TSIDs” required to float or service machines. Staff who’ve been displaced to lift stations are still waiting for lift training and familiarisation.

CDP has been cut right back, with LU’s latest wheeze a two-day “managing our stations” course. Is two days really enough to refresh the operational skills necessary to do our jobs?

"Fit for the Future" Training Fiasco

Submitted by Tubeworker on Mon, 04/11/2016 - 13:27

If a large organisation intended to launch a new staffing model, which required thousands of staff to perform new roles, you would think it would think it might put procedures in place to ensure that those staff were equipped and trained to perform those roles before the model was launched.

More tales from the trenches

Submitted by Tubeworker on Thu, 03/17/2016 - 23:37

Ticket machine training for station staff is going terribly. With less than three weeks to 3 April, over 55% of people who require TMS training still haven’t being trained. One thing that will make training much harder is that SAMFs who are currently training others, also week by week more and more of the voluntary severance staff-many with years of ticket office experience- who can provide cover for training leave.

Falling at the First Hurdle

Submitted by Tubeworker on Thu, 02/18/2016 - 18:28

As management push CSAs through the sausage machine of TSID (ticket-selling) training, they are coming up against a major obstacle - up to 80% of trainees are failing.

Perhaps this is because the course is condensed into two days. But perhaps it is also because most CSAs never wanted to be ticket sellers in the first place!

Added to this, we are dealing with most complicated fares system of any city in Europe.

We don't want to be rushed through these courses and given a licence just so LUL can pretend that its new world is working. It's not.