Customers are struggling with the new, upgraded POMs.
The instructions are harder to follow, there is too much on each screen, and too many requirements to confirm your choice after you've already made it. Even the font is harder to read than previously!
This is causing quite enough difficulty with the ticket offices still open. If LUL management think this will serve all our customers' ticket-buying needs without a ticket office, then their judgement is not fit for the present, let alone the future.