Unfair Penalty
Submitted on
TfL and LUL are increasing penalty fares on 19th February from £50 to £80.
It's just another way of stinging passengers for money they don't have.
Ticket Office cuts and closures
Count Your Cash!
Submitted on
LU's 'Surplus and Loss' procedure, introduced in October, is kicking in.
AFM Roll-Out
Submitted on
LU have announced plans to roll out 'AFM functionality' to non-SAMF licenced staff.
Surplus and Loss
Submitted on
LU are imposing a new surplus and loss procedure for ticket office staff. If your account is out by £5 or more, a disciplinary item will be generated.
Working Blind
Submitted on
Management are introducing a new 'surplus and loss' procedure for the ticket office.
Vending Machine
Submitted on
Oyster vending machines are a nuisance on the stations. They regularly swallow customers' money and staff have no way of retrieving it as the machines are all run by a private company.
Customer Information?
Submitted on
Two years ago, LU abolished its 'fares' leaflet for passengers, arousing suspicions that LU were keeping information from customers so they didn't notice how often Oyster over-charges them.
Dedicated to Customer Service?
Submitted on
If you're concerned about the impact on customers of LU's ticket office closures, why not read LU's guide, 'How best to serve our customers when ticket office is closed'? You'll soon feel reassured!
GLA Votes Against Job Cuts
Submitted on
The Greater London Assembly has voted to condemn LU's job cuts, as Labour, LibDems and Greens voted for a resolution opposing the cuts and urging the Mayor to rethink.
Oyster Machine Nicked
Submitted on
LU's claims that machines can replace people suffered a blow when the Oyster vending machine at Upney was stolen.