Performance management

Targets, ticklists, holistic reports, competence management ... How our bosses 'assess' us, get our workmates to spy on us, weed out the faces that don't fit, etc ...

Change to drivers' agreement penalises junior drivers

A change has been made to the Train Operators Professional Agreement (Topra). It used to be that any driver who had safety related incidents on a manual line, and who had been on the job two years, had an option of moving to an automatic line. Management and Aslef decided they wanted to increase...

Leaf It Out

Piccadilly Line trains management seem to have decided to haul drivers in for questioning, hoping that some intensive interrogation will magically improve the train service.

Managers appear to be nervous about the leaf fall season, and look like they are either setting up drivers to take the, erm...

SATS life?

The Area Manager at one busy Zone 1 station has opted for the stick over the carrot in response to some disappointing scorecard figures for staff presence on platforms. The AM has instructed CSMs and CSSs to make daily inspections of all SATS duties, effectively creating another level of performance...

Admin Up In Arms

Stations, revenue, and SRT administrators have been presented with an "operational administration customer service charter", setting out what our "customers" - that is, station staff and managers - can expect from their admin teams.

Many admin feel this is deeply insulting and seems like telling...

Reinstatement now!

A Piccadilly Line driver has been sacked because he answered his phone in a stationary train in the depot. He secured his train and left the cab before doing so.

His workmates are preparing to ballot, and his union (RMT) has been building the campaign, with local activists putting out regular...

The Managers Of The Future?

New “Area Managers” on stations have been throwing their weight around across the combine, with overbearing micro-management of performance; authoritarian approaches to attendance and discipline; termination of probationers, and more.

Undoubtedly this is the future face of LU management style. Or...

Who is Incompetent?

It's insulting that LU has quoted figures to say 'only 12% of SSMFs, 24% SS2s and 34% of SS1s are Competence Management System qualified'.

LU is trying to make out that existing staff are not qualified to do the jobs that LU is trying to abolish.

How dare they insult us like this? If we were not...

Bad Scores

In a rare attack of common sense, LU has changed its scorecard system so station staff will no longer be measured on whether we give a ‘smile’ or ‘parting comment’ to mystery shoppers.

But it’s not all good. ‘Snapshot’ reports on individual workers will now get sent to managers to monitor bad...

Broken Record

LU have been putting delays as low as 30 seconds on to drivers’ permanent records. Now the unions have started overturning them, LU have moved to adding them without informing the driver.

The problem lies with creating a new management grade purely to deal with service delays...what a waste of...

Supervisor's Handbook

LU’s Station Supervisors Handbook went live last week.

It is one further step towards turning supervisors into mini managers.

The vast bulk of it centres on SS’s contribution to the ‘performance scorecard’. SS’s are encouraged to boost LU’s results in so many measures – ‘Real time information’,...

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