“Yes, of course I’ll top up your Oyster for £2.50, because …
- “You’ve only got £2.50 on you.”
- “You only need £2.50 to make the journey you want to make.”
- “I’m worried you’ll be in danger if you have to leave the station to get a top-up elsewhere.”
- “I’m worried that you will become abusive or violent.”
- “I believe in providing a world-class customer service.”
- “T...