Fares and Ticketing

Your Money Back? Tubeworker Mon, 11/20/2017 - 11:27

LU says too many customers are having too much money refunded to their Oyster cards. LU is now monitoring station staff. It has produced a league table to help management identify whether "the same people" are "always" doing refunds.

What is this meant to prove? That some staff like to help when customers have been over-charged?

It's a slap in the face. LU closes ticket offices and pressures us to do ticket selling duties without proper training, then watches to see if we do the new practises "wrong".

Cash Out Tubeworker Tue, 06/13/2017 - 05:10

London Underground has not provided enough training to station staff on how to handle cash from the ticket machines since ticket offices closed.

Money piles up in the machines because too few staff are trained on how to take it out. LU brought in new snazzy Cash Handling Devices (CHD), and barely trained us on them, saying they were "easy to use".

Luco Loco at Oxo Tubeworker Wed, 05/31/2017 - 17:22

A rather dystopian, if garishly-coloured, vision of TfL/LU's corporate, semi-privatised future at Oxford Circus today, as wealthy sugar merchants Lucozade ran a promotion offering free bottles with a contactless chip worth one free Tube journey embedded in the bottom.

It has long been an ambition of LU bosses, and some politicians, to boost private sector involvement in the Tube — from selling off former ticket office space to retailers like Amazon, Tesco, and Argos, to flirting with procuring corporate sponsorship for station names ("Lucozade Oxford Circus", anyone?).

I Spy RCIs? Tubeworker Tue, 11/15/2016 - 22:23

Revenue Control Inspectors (RCIs) have increasingly been working in full uniform, whereas many operations were previously undertaken in plain clothes. LU's aim is clear: by putting more uniformed staff on stations, they're attempting to mask the impact of their job cuts. It makes it more difficult for the RCIs to do their job.

TMS Stress Tubeworker Mon, 09/05/2016 - 11:50

Ticket Machine Servicing (TMS) training is now a compulsory aspect of the CSA2 training programme at Ashfield House. That means LU is saving £13,000 per year per worker graduating from that course: CSA2s are being paid £23k p/a to do work that a SAMF used to get £36k for. It's an almighty con.

When RMT (and, we hope, TSSA) relaunch disputes over the fallout from "Fit for Fuck All", they should make this scandal one of the issues around which we build demands.

More tales from the trenches Tubeworker Thu, 03/17/2016 - 23:37

Ticket machine training for station staff is going terribly. With less than three weeks to 3 April, over 55% of people who require TMS training still haven’t being trained. One thing that will make training much harder is that SAMFs who are currently training others, also week by week more and more of the voluntary severance staff-many with years of ticket office experience- who can provide cover for training leave.

Falling at the First Hurdle Tubeworker Thu, 02/18/2016 - 18:28

As management push CSAs through the sausage machine of TSID (ticket-selling) training, they are coming up against a major obstacle - up to 80% of trainees are failing.

Perhaps this is because the course is condensed into two days. But perhaps it is also because most CSAs never wanted to be ticket sellers in the first place!

Added to this, we are dealing with most complicated fares system of any city in Europe.

We don't want to be rushed through these courses and given a licence just so LUL can pretend that its new world is working. It's not.

LUL: As Long As You Sell Tickets, You Need to Pay a Ticket Seller!

Submitted by Tubeworker on Wed, 01/20/2016 - 21:19

As long as London Underground sells tickets, it will need qualified ticket sellers. LUL may have bricked up its ticket windows, but it still needs people to service the ticket machines and take responsibility for cash collections. When ticket machines fail to print tickets or keep customers’ money, or when customers buy the wrong ticket from the machines by mistake, LUL needs people who can process refunds according to procedure. Although LUL spent years preparing to close ticket offices by belittling the role of the ticket seller, the job remains an important and responsible one.

Happy New Annual Season Ticket?

Submitted by Tubeworker on Tue, 01/05/2016 - 08:44

A happy new year to all Tubeworker readers. The new year brings a little unhappiness, though, to those of our "customers" who have to renew their annual ticket online because they can't do it on the POMs and there are no ticket offices. Finding this out when they turn up to the station planning to renew their ticket does not put a smile on the face of your average commuter - which then leads to grief for staff as well.