Service control

Issues and struggles for London Underground Service Control

Union sounds alarm on 4LM

RMT safety reps have raised a number of safety concerns with Thales' "Four Lines Modernisation" (4LM) signaling system, due to convert the Sub-Surface Railway (District, Hammersmith & City, Circle, and Metropolitan lines) to automatic signaling.

The project has been plagued with waste and errors...

Put drivers in the picture

Recently it seems service control on the Picc has lost its way on incident management. No updates, missing calls, not putting trains away, acting as if they won't make decisions — all while drivers get made late and then have to demand a reluctant desk to actually do something.

Perhaps incidents...

Drivers: safety first!

Reports reach Tubeworker of service control managers trying to push drivers into over-carrying passengers who won't or can't be removed from trains into sidings.

It seems drivers' safety comes in second to getting the trains off the running line.

Drivers should remember to get to a place of...

Customer Misinformation

Yesterday, the company was telling passengers that Chancery Lane station was closed for engineeering works. It wasn't - it was closed because there were not enough station staff.

And it told the public that the Central Line had massive delays because of train cancellations. But why were there train...

Bakerloo line: off again, on again

It's been a comical - some might say farcical - day on the Bakerloo, with a flurry of public announcements from the company, each overturning the last.

The company announced that the Bakerloo would finish at 19:00, due to "a shortage of control centre staff who are having to self-isolate". The more...

Hammersmith Service Control workers fight on

Hammersmith Service Control staff are forced to work in a building that’s unfit for purpose.

On top of which, they’re battling short staffing, unworkable rosters, and LU’s use of temporary staff on zero-hours contracts.

RMT has rightly declared a dispute. Any goodwill towards the company has...

Defend jobs at Hammersmith Control Centre: vote yes for action!

RMT is balloting members in the Hammersmith Control Centre for industrial action to resist job cuts.

Bosses want to impose a new roster, which will cut to SCL2 jobs, affect annual leave, and increase workload.

Despite union objections, management say they will impose the new roster unilaterally...

Ballots in Service Control

Service Control workers are gearing up to ballot for action in two separate disputes.

RMT will ballot its SC members in the long-running fight to win decent conditions at the Hammersmith Service Control Centre (aka "HMP Hammersmith"), where workers are demanding conditions are brought up to scratch...

Upgrade update: fighting displacements

With thanks to the RMT Service Control website

The first locations to feel the impact of the 4LM upgrade will be Baker Street SCC, with staff from there to be moved to HSCC. The company are proposing to move six people, which exceeds what previous management had agreed to. At the same time staff...

"HMP Hammersmith"

Reposted from the RMT Service Control website.

Prior to opening Hammersmith Service Control Centre was promised to be a breath of fresh air for Service Control and Technical staff with a state of the art control centre and facility for all. What came to light was a poorly designed concrete block...

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