Hammersmith & City and Circle lines

Top Up at the Shop

London Underground continues to claim that its savage cuts in ticket office opening hours are 'driven by changes in customer behaviour'. Yet it also continues to drive those changes in customer behaviour itself, in an attempt to justify savage cuts in ticket office opening hours!

The company's latest ruse is to give the shop on the Liverpool Street station C gateline the right to top up Oyster. It's less than ten feet from the ticket office. And, of course, it would be allowed to top up Oyster for whatever amount the customer wants - no £5 minimum here!

Vicious Circle

The new Circle line - confusing for passengers, more work for station staff, forcing passengers to change at Edgware Road (up and down stairs, not easy for people who are mobility impaired, with pushchairs and luggage). The critical position of Edgware Road means that problems there impact heavily on the whole of the sub-surface lines.