Ticket Office cuts and closures

London Underground's plan to close 40 ticket offices and partially close more, announced in April 2007

Collecting Cash on the Gateline

The Department of Daft Ideas is at it again. Yes, LUL wants to get CSAs to collect fares from passengers who arrive without a ticket. And they want you to do this by carrying an Oyster card and getting the customer to pay their money into a POM and onto your Oyster card.

LUL appear to be...

BoJo Signs Away Ticket Office Closures

Boris Johnson's vote-grabbing antics in the Mayoral election may yet come back to bite him. Not only did his election material explicitly commit him to fight the ticket office closures "every step of the way", but here is a photo of him signing a passengers' petition against ticket office closures...

Targeting Ticket Offices

On Greenford group - and maybe elsewhere - management have altered the targets for revenue activity, taking the emphasis off actually selling tickets and shifting it towards encouraging customers not to do so.

Management have brought in a new target, the Ticket Selling Index. The credit you get for...

From the Ministry of Propaganda

Management have produced a hilarious question-and-answer thingy about their plan to slaughter ticket offices.

In a work that would do George Orwell's '1984' proud, they tell us that shutting ticket offices gives us new opportunities! great customer service! a world-class tube! You'd think that if...

When Is The Time To Fight?

Management are piling attack upon attack on Underground staff: security guards, agency staff, mobile supervision, direct recruitment of drivers, ticket office cuts and closures ... What they all add up to is casualisation and de-staffing. We all know that these will be a disaster for all grades of...

As We Were Saying ...

Back in 2004, Workers' Liberty (the group which publishes Tubeworker) produced a pamphlet, Tunnel Vision, which reviewed the fight against the Public-Private Partnership. In it, we included an article called Where next?.

Re-reading it now, it is spookily - and sadly - accurate about London...

Ticket Offices: Don't Sit Back And Wait

Tubeworker readers will know that LUL has agreed to delay the implementation of the ticket office cuts and closures until autumn 2008.

But while management may have agreed a delay, they are clearly determined to press ahead with the cuts. It seems that infraco surveyors continue to visit stations...

Dispute Suspended

Following management's decision to put back the implementation date for the ticket office closures, RMT's Executive has responded by ... suspending its dispute!

This is a mistake. Although the implementation date has been put back - probably as a favour to Ken Livingstone and his re-election...

Ticket Office carnage delayed

Management have put back the implementation date for the ticket office cuts and closures from March 2008 to 'at least' next Summer. This follows a letter from RMT demanding that unless LUL shelve the plans, the union would be in dispute. Well, if one stiff letter can cause a delay to the plans, then...

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