On the DLR, a certain Service Team Leader is causing grief amongst staff. He has developed a nasty habit of taking people to one side and giving them an ear-bashing about penalty fares. Some people might call his behaviour 'bullying'. Especially if he pressurises staff working alone on trains to dish out penalty fares and put themselves in danger of a punch in the face.

The company should note that targets for penalty fares are a nonsense. Penalty fares, we are continually told, are supposed to discourage fraudulent travel. If the system works effectively, everyone will buy a ticket and no-one will incur a penalty fare. In which case, perhaps the staff's target should be 'zero'.