Remember management promising to create the grade of SA(CR) coach, so that all those Stations Assistants (Control Room) who have been coaching other staff in the role could actually get some reward ie. dosh? Hmm, well they might have agreed it a year ago, but they still haven't delivered the goods. No recruitment advert has appeared, and we are not likely to see one before next month.

Contrast this to the undue haste when they have recruitment campaigns that management really want to pursue (such as the French-speaking CSAs at Kings Cross).

Anyone would think that LUL doesn't actually appreciate the essential work that these staff are doing in coaching others. They should say sorry for the delay, and prove that they are sorry by handing over some money to all the people who have been coaching for free.