In a last minute hurry to get enough staff to assist with Notting Hill Carnival, LUL sent some SRT staff to Notting Hill Gate station to be familiarised. The station had no supervisor available to walk them round the station so the SRT staff were told to come back another time.
Good! CSAs familiarising their colleagues has become a common short cut, but that's not how it should be done. Why should we take short cuts and bend the rules to help disguise how short staffed LUL is?
We need to highlight short staffing at every opportunity.