Frontline Experience

Submitted by Tubeworker on Wed, 03/21/2012 - 08:13

TfL has implemented a project called "Frontline Experience". It is a TfL wide plan not just applicable to London Underground, involving senior managers spending time with frontline operational staff in order to get experience of working on frontline operations.

Already, senior managers have stood alongside station staff and Revenue Inspectors but what exactly is it they are doing? When asked, the senior bosses have said it isn't anything to do with the Olympics coming up - so what is it then?

It states on the Intranet that one of the objectives is to save money and we all know how this company goes about saving money. It's not by curbing their own wasteful excesses but by spying on staff and plotting to get rid of us.

It seems that London Underground has told these managers to wear plain clothes and stop passengers to check their tickets despite them not having the required licences or legal training to carry out this role.

The unions are silent on this subject. Have the reps been consulted? We want to know what is going on and what the unions are doing about it.

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