Three staff from the Special Requirements Team smelt a rat when they were rushed at short notice to Green Park Station and arrived to find hardly any rostered staff present.
The Supervisors were unhappy that SRT had been sent blatantly to cover duties. The SRT rang their manager who gave them the go-ahead to refuse to cover the duties, in line with the Framework Agreement for Station Staff.
Coincidentally, some strategy manager happened to appear on the station at that moment, who came down hard on them to stay. But the SRT knew their ground and the supervisors backed them up and the SRT walked away. More examples like this, of SRT and Supervisors backing each other up, would cripple LU’s constant drive to understaff.