Fares and Ticketing

Oyster, ESAF, fares and other ticketing issues

Wot No Oyster?

At start of traffic on Saturday all Oyster readers clapped out. The whole lot of them - Underground, Overground, DLR, buses, national rail. Why? Because of "a corrupt electronic file being included within the overnight update."

The upshot? Every single Oyster card that touched in from start of...

Tourist Mis-Information

Tubeworker has reported previously on management's decidedly unhelpful hints to ticket sellers. Here's another one ... Always encourage tourists to use Pay As You Go.

The problem? Several stations for very popular tourist attractions - Hampton Court, for example - don't accept Pay As You Go.

It's...

Fries With That?

Management have a handy hint for ticket sellers. If someone asks for a quid's credit to be added to their Oyster card and tenders a twenty pound note, ask them "Are you sure you wouldn't like more credit than that?".

Staff at Arnos Grove were not convinced, but dutifully followed the advice...

Ticket Offices Procedures Handbook - Here Comes A Makeover

Management reckon the Ticket Office Procedures Handbook is a wee bit bulky; a tad old-fashioned; and perhaps as not as user-friendly as it could be. You'll get no argument from Tubeworker there.

So they plan to slim it down, chop it up into bite-size chunks and give it a make-over. Worry not, there...

Watch Out For The WAGs

Wide Aisle Gates (WAGs) were recently been installed at Euston. It's better for CSAs not to be tethered to the manual gate and to be able to leave it for a second to help someone who's stuck. But it needs to be said that, while WAGs have made some things easier, working the gateline is just as...

Form Filling Frenzy

LUL management seem to be on a frenzy of getting us to fill in forms.

First, there was the ticket office window check form, where staff have to sign every 15 minutes that their TOM has been in action, and write an explanation if it has not been.

Then, there came the PA check form, where the...

Give To Charity - Or Else!

One of the (many) problems with the way Oyster is set up is that when visitors leave the country, they often miss out on claiming back their £3 deposit or unused pre-pay because they can't find an open ticket office with a short enough queue to make it worthwhile cashing in their chips.

Rather...

Do Not Touch

Bank holiday Monday, and the BBMS advises us that auto-completion/continuation is in operation, but will only work if customers do NOT touch out.

So we've spent the whole year up til now telling punters that they absolutely MUST touch in and out on pain of losing chunks of money off their Oyster...

Sticky Subject

Noticed how all the choccy machines on the platforms have been taken out of service? Apparently, not only does LUL want to squeeze more passengers onto the platform, it also wants to move away from retail provision at platform level!

Or maybe it just can't swallow the irony that confectionery shops...

Free Oyster cards?

'Free Oyster cards' scream the headlines, and of course lots of people don't read on and examine the small print. Which says that no, you can't just walk up to a ticket office to get yours, you have to apply online or phone up.

And because they don't read the small print, they do walk up to a...

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