Fares and Ticketing

Oyster, ESAF, fares and other ticketing issues

Promotion without a Pay Rise

What's all this then?

It's a list of ticketing duties that LUL is now demanding that CSAs learn (in our own time) and get qualified in.

In other words, we will be selling tickets, doing all the things that SAMFs used to do except sit at a window. For and SAMF salary? No, for our CSA salary.

Fit...

LUL: As Long As You Sell Tickets, You Need to Pay a Ticket Seller!

As long as London Underground sells tickets, it will need qualified ticket sellers. LUL may have bricked up its ticket windows, but it still needs people to service the ticket machines and take responsibility for cash collections. When ticket machines fail to print tickets or keep customers’ money...

Happy New Annual Season Ticket?

A happy new year to all Tubeworker readers. The new year brings a little unhappiness, though, to those of our "customers" who have to renew their annual ticket online because they can't do it on the POMs and there are no ticket offices. Finding this out when they turn up to the station planning to...

Unfit For The Future

As staff on the east of the Central Line prepare to be guinea pigs in the “Fit for the Future” experiment, Tubeworker learns that two stations (Woodford and South Woodford) will have fewer ticket machines.

The multi-fare machines on the westbound side of both stations are being removed and taken...

Protest Staff Shortage, Not Lost Revenue!

Labour London Assembly members have revealed that some stations' ticket gates have been open 60% of the time because there were too few staff to monitor the gateline.

Labour was concerned this is costing £61 million in lost ticket revenue: Labour should protest open gates as proof of too few staff...

Customer Disservice

A Tubeworker correspondent writes...

Our "Passenger-Operated Machines" (POMs) at Tube stations have recently been re-programmed to keep hold of the money, or charge the punters' bank accounts, in the event of a "failed sale" (where the desired and paid-for ticket or Oyster product doesn't arrive)....

Timed Out

So a customer takes a bit too long buying a ticket from a machine, and gets timed out. So you can give them their money back, right?

Well yes, but only if you have a ticket office. Which presents something of a problem in a company which has begun closing all its ticket offices. Cue abuse of staff...

Fare's Fair?

London Underground's new year fare rises have provoked angry reactions from some of the travelling public.

The pre-publicity mentioned only a "moderate 2.5% increase overall" and "help for part-time workers by reducing the daily pay-as-you-go cap to £10.90 (zones 1-6)".

When reality dawned it was...

POM Upgrade Causes Confusion

Customers are struggling with the new, upgraded POMs.

The instructions are harder to follow, there is too much on each screen, and too many requirements to confirm your choice after you've already made it. Even the font is harder to read than previously!

This is causing quite enough difficulty...

Problems On Machines

Has your station had the new software installed on the POMs?

Has queuing time increased?

Can this be solely down to customers' unfamiliarity with a new system, or is it, in fact, due to the new interface is more confusing and harder to use?

Do the AFMs, because of new cashing up processes, go...

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