Central line

Elderly, disabled passengers left stranded

A recent incident shows how LU's de-staffing of stations is putting vulnerable passengers in danger.

An elderly wheelchair user and her partner got off a train late at night at Epping. But with no staff on the station, they were unable to leave and were stuck on the platform. In the freezing cold...

The Road to Damascus

On a Monday in late July, St. Paul's station was left with duties uncovered due to guess what? Management's deliberate running-down of staffing levels in preparation for job cuts.

Mid-afternoon, there was just one SS, one SAMF and one CSA on duty, all running round like headless chickens trying to...

Stations Slaughtered: more reports ...

After our post yesterday, we have received more reports about stations being slaughtered by lack of coverage:

  • In the middle of the morning peak at Euston, one member of staff had to cover both Way In and Way Out gates alone because other duties were not covered.
  • Chaos ensued at Loughton on Saturday...

Keep Standing By

Bank staff were alarmed to find out that the Kone standby escalator engineer was to be removed from the station. With massive project work on ancient and fragile escalators, the station needs an engineer permanently available, not at the end of a lengthy phone line. But those who held the purse...

Wot No Plunger?

London Underground's destructive urges continue unabated, with their latest effort - getting rid of emergency stop plungers on platforms.

They initially wanted drivers to operate them, so they could get away with having no station staff in the vicinity. Then drivers and union reps pointed out that...

Night Time Noise

Local Loughton residents are having trouble sleeping at night as the works are incredibly loud. Mega-decibel drilling has sent them to their phones and emails, and complaints are flooding in.

Tubeworker has every sympathy with them, and shares their astonishment that London Underground can't find a...

All Change, Please

Loughton station now has a hoarding along the length of platform 3. One upshot of this is that Loughton terminators now have to open their doors on the opposite side from the one that drivers are used to, and the correct-side door opening kit is unable to prevent this. The potential for wrong side...

Bank Robbery

Bank station has recenty finished phase 1 of its upgrade project. Phase 2 is soon to follow, starting in February or March, with further phases after that.

The station has had additional CSAs to ensure that the extra work generated by the project can be carried out. So you might think that those...

A Slap in the Face for Safety

LUL must have temporarily forgotten its commitment to a world-class customer service as it hospitalised two of its 'customers' by allowing them to be whacked round the face by an inter-car barrier at Mile End.

The real scandal of this incident was that the barrier was reported loose a few...

We Won't Be Silenced on Safety

When local management left both CSA and SAMF duties uncovered at South Woodford, the Station Supervisor had an evening full of grief as he had to deal with everything alone and passengers vented their frustration about the closed ticket office and lack of help available.

So quite rightly, he...

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