Thankfully, strong union representation has reined in some of the worst abuses of the SIS / mystery snooper survey. So, sticking up reports on noticeboards or emailing them to all and sundry is no longer permitted, and if it happens at your location, you should report it to your rep without delay.
But Tubeworker is interested in a recent occurrence on Liverpool Street group, where an SIS visitor advised CSAs that they would score only 50% for telling a customer how to get to where they wanted to get to! To get top marks, CSAs would have to also give the punter a map and explain the option of checking the route online before setting out.
Perhaps management think that if we train customers to use maps and websites, then there will no longer be any need for human beings to help them with their journey, and therefore the case is made for cutting CSA posts. But that would mean CSAs being brow-beaten by surveys into collaborating with the future abolition of their own jobs. Surely not.