Hello? Can I help you?
Submitted on
In the Travel Information call centre, too much is time is spent trying to calm down callers who are angry and confused about closed ticket offices and which ticket to buy.
Transport for London
Flowers and Chocs All Round
Submitted on
As we all know, these are tough economic times, and we all have to tighten our belts. Jobs have to go, pay restraint must be shown, blah blah blah.
Phone Charges Rise
Submitted on
Dear Tubeworker
I work in the Travel Information Department. It seems it is going to cost our punters much more to phone us if they use a mobile which most of them do. So TfL will make lotsa money.
Call Centre Staff Fear for Safety
Submitted on
As one of the Pier Walk (North Greenwich) brigade, I think that Jubilee Line weekend engineering work has become a safety issue.
Call Centre: Trouble Getting to Work
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As we soon will be celebrating Halloween in Pier Walk - home of the Travel Information call centre - there is something WITCH is troubling us and we are wondering if anybody has a WIZARD idea to help
Fear and loathing in the call centre
Submitted on
There is cause for concern in the customer information call centre, with reports that the phone number 222 1234 is to vanish soon, to be replaced by a premium number, together with "natural language",